Solutions · Support
Request a support appointment via Teams
Choose a free slot in the calendar, describe the topic, submit. After our confirmation, you receive the Teams invitation – we bill the actual joint time in the meeting.
1. Choose a slot
Green = free. Existing appointments appear only as "booked". First choose the duration, then click the start time – a second click sets an alternative slot.
Urgent? Call us: +49 69 9450725-0.
How it works
- Requestchoose a free slot in the calendar, describe the topic
- Confirmationusually within one business day – otherwise we suggest an alternative
- Teams invitationvia Outlook; join link also in My area
- Billingactual joint Teams time, rounded up to 15 min.
Billing
Pay as you go
Billed monthly in arrears – you only pay when you need help.
10 h package
€175 per hour, fixed basis for calculation, valid for 12 months.
20 h package
For teams with regular needs – €170 per hour, valid for 12 months.
New customers: your first support request includes 45 minutes free of charge (once per company). What counts is the time we spend together in the meeting (Teams attendance report). All prices net, plus VAT.
Frequently asked questions
When is my appointment confirmed?
With our confirmation by email and the Teams invitation. Until then it is a request – if the slot is not possible, we suggest an alternative.
How is the time determined?
From the Microsoft Teams attendance report: the minutes we spend together in the meeting, rounded up to 15 minutes. The planned duration is only the reservation.
Can I cancel?
Yes – under My area up to one hour before the start; at shorter notice, please call.
How do I use my package?
When logged in, select "Package" in your request. You can see the remaining balance under My area. Packages are valid for 12 months and expire automatically.
Do unused hours expire?
Not if you book a new package before expiry: the remaining hours are carried over and are valid until the end of the new package. Without renewal, they expire after 12 months.
Who can request appointments?
Logged-in customers with support access – via a support package or by arrangement (pay as you go). Under My area you can see your appointments and join links.
Contact us directly
Write to us or give us a call – we'll get back to you within one business day.